These terms set out the rules that apply when you open an account with koboialot, place wagers, move funds via DANA, OVO or Bank Transfer, and use any part of the platform — including our game lobby, live casino tables and sportsbook. Your continued use of the account confirms that you have read and accepted the current version of these terms, which may be updated from time to time; the version in effect at login is the one that applies.
Account eligibility per local law
DANA, OVO and Bank Transfer covered
Live tables, slots and sportsbook in scope
Updated terms shown at login
POLICY POSTURE
How These Terms Govern Your Use of koboialot
Access to koboialot and all services described in these terms depends on local law and is available only where local law permits. We operate a game lobby that includes live casino tables, self-paced slot rooms and a sportsbook section. Every account holder — whether they fund their account via DANA, OVO or Bank Transfer — is bound by the same terms, applied consistently regardless of which payment channel was used to open or reload the account. These terms do not create a guarantee of continued access; availability is subject to regional eligibility checks and may change without advance notice if local regulatory conditions require it. Where a section of these terms conflicts with applicable law in your region, the lawful requirement takes precedence. We will communicate material changes to these terms through a notice shown during your next login session; staying logged in and continuing to place wagers after that notice is displayed constitutes acceptance. If you disagree with a change, the correct course is to stop using the account and contact our support channel before the change takes effect. Transaction records associated with DANA, OVO and Bank Transfer deposits are retained in line with the data retention standards described further in these terms.
DANA
DANA deposits and withdrawals are covered under the transaction terms. Records of each DANA movement are retained in your account history and are available to review in the wallet section after login.
OVO
OVO balance transfers in and out of your account follow the same transaction rules as all other payment rails. Any discrepancy should be reported to support with the transaction reference visible in your account.
Bank Transfer
Bank Transfer is accepted as a fallback channel. Terms governing processing, verification and any applicable minimum amounts are shown in your account deposit page — we do not publish those figures here because they may change.
WHAT THIS POLICY COVERS
What Falls Inside and Outside These Terms
Not everything connected to your experience at koboialot is governed by a single document. These terms apply directly to your account, your transactions and the game content you access through our lobby. Third-party services and external links operate under their own rules. The table below clarifies scope so you know exactly which terms apply to each part of your interaction with the platform.
Account Access
Creating an account, logging in, updating your profile and verifying your identity are all covered by these terms. Eligibility depends on local law and the region from which you access the platform.
Transactions
All fund movements — deposits and withdrawals via DANA, OVO or Bank Transfer — fall within scope. The applicable limits, verification steps and any processing conditions are shown in your account dashboard at the time of the transaction.
Site Content and Games
The game lobby, live casino tables, slot rooms and sportsbook sections are covered. Game content is supplied by studios whose titles appear in the lobby; these terms cover your access to that content, not the studios' own software terms.
Third-Party Services
External links, embedded payment processors and any service not operated directly by koboialot are outside the scope of these terms. Those services carry their own conditions, and we do not make any representation about them.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under These Terms
These terms do more than set restrictions — they also define concrete things you can do to manage your account relationship with us. You can review your full transaction history, including every DANA, OVO and Bank Transfer movement, from the wallet section in your account dashboard after login. If any personal detail on your account is incorrect — name, contact address or linked payment method — you can request a correction by contacting support directly with the relevant account reference. Wagering records for live casino tables, slot sessions and sportsbook bets are stored under your account and can be accessed at any point during the retention period described in the trust section below. Questions about how a specific term applies to your situation can be raised with our support team; we aim to respond to policy questions through the same channels we use for account help.
Review Your Records
Your full deposit, withdrawal and wager history is accessible in the account dashboard after login. Filter by date or payment method to find any specific DANA, OVO or Bank Transfer transaction.
Correct Account Details
If your registered name, contact detail or linked payment method is wrong, raise a correction request through the support channel with your account reference number. We will verify the request before making changes.
Raise a Policy Question
Any part of these terms that is unclear can be queried through our live chat or email support. Policy questions go to the same team that handles account help; include your account reference for a faster response.
Request Account Closure
If you wish to close your account, contact support. Any remaining wallet balance that can be returned via your registered payment method will be processed according to the withdrawal terms shown in your account at the time.
CONTACT FOR POLICY
Reaching koboialot About These Terms
Policy questions, correction requests and account disputes each have a clear path to our support team. Use the channel that suits the urgency of your question — live chat is the quickest for account-level issues, while email is better for written records of correction requests or formal disputes. All contact routes connect to the same Indonesia-facing team.
Live Chat
Open the chat widget from any page after login for account-level policy questions. Suitable for clarifying how a specific term applies to your current session or transaction.
Email Support
Use email when you need a written record of a correction request, a dispute or a formal query about how these terms apply to a specific transaction. Include your account reference in the subject line.
Account Dashboard
The current version of these terms and any recently updated clauses are accessible directly from your account dashboard after login — no need to contact support simply to find the current text.
DATA AND ACCOUNT SECURITY
How We Handle Your Data Under These Terms
Transparency about data handling is part of these terms, not a separate document you have to find elsewhere. Account data — including identity details provided at registration, linked payment methods such as DANA and OVO, and wager history — is retained for a period consistent with standard operator practice and local regulatory requirements where applicable. Cookies are used to maintain your login session and to record preferences within the game lobby; the cookie settings available to you are shown in the consent layer that appears on your first visit. Your account password and linked payment credentials are not stored in plain text; access controls apply at every authentication step. If you believe your account has been accessed without your permission, contact support immediately with your account reference so we can review the access log and take appropriate action.
Data Retention
Account and transaction records are kept for a period consistent with applicable local requirements. After that period, data is deleted or anonymised. The current retention period is described in the data section of your account settings.
Cookie Use
Cookies maintain your login state and remember your lobby preferences. You can review and adjust your cookie consent from the settings layer accessible on your first visit or from the cookie link in the site footer.
Account Security
Authentication controls protect your account at login. If you suspect unauthorised access, contact support immediately with your account reference number — our team can review the session log and flag the account for review.
Requesting Changes
To request an amendment to stored personal data or to query how your data is used under these terms, contact our support team by email. Include your account reference and describe the specific data or term in question.
TERMS FAQ
Frequently Asked Questions About These Terms
Common questions about how these terms apply to your account, your transactions and your data — answered directly so you can verify the answers in your own account.
Do these terms apply to all payment methods including DANA and OVO?
Yes. Every payment method we accept — DANA, OVO and Bank Transfer — is covered by the same transaction terms. The specific limits and verification steps for each method are shown in your account deposit and withdrawal pages at the time of the transaction.
How will I know if these terms have been updated?
A notice is shown during your login session whenever a material change has been made to these terms. Continuing to use the account after that notice appears counts as acceptance. If you do not agree with the change, contact support before proceeding.
Can I access these terms in my account at any time?
Yes. The current version of these terms is accessible from your account dashboard after login. You do not need to contact support just to read the terms — the dashboard link always shows the version that is currently in effect.
What should I do if I think a term has been applied incorrectly to my account?
Raise the issue through live chat or email support, including your account reference number and the specific term you believe was applied incorrectly. Our team reviews policy disputes and will respond through the same channel you used to contact us.
Does using the game lobby or sportsbook mean I have accepted these terms?
Yes. Accessing the game lobby — including live casino tables, slot rooms and sportsbook markets — while logged in to your account confirms acceptance of the terms in effect at that session. Terms are available to review from your dashboard before and after each session.
How long is my account and transaction data kept?
Account and transaction data is retained for a period consistent with local regulatory requirements where applicable. The current retention period is described in your account settings. After expiry, data is deleted or anonymised in line with standard practice.
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